In brief
If a bot running through ETOCHATBOT breaks the law or violates your rights, let us know — we'll look into it. The supported process is notice-and-takedown, in line with Federal Law No. 149-FZ of July 27, 2006 "On Information, Information Technologies and the Protection of Information" and Part IV of the Civil Code of the Russian Federation.
1. What counts as a violation
- Spam and unwanted broadcasts — sending messages without the recipient's consent (see the Anti-spam policy).
- Phishing and fraud — impersonating banks, government services, marketplaces; credential theft.
- Distribution of prohibited information — extremism, calls for violence, drug trafficking, weapons sales, or anything else listed in the Federal Register of Prohibited Information (149-FZ).
- Exploitation of minors, CSAM — absolute ban, immediate response.
- Copyright and related-rights violations — using third-party works without the rights holder's permission.
- Defamation, insult, false statements — Article 152 of the Civil Code of the Russian Federation.
- Personal data leaks and unlawful disclosure.
- Technical attacks — DDoS, fraud, attempts to break into the service.
2. How to report
Send a notice to info@etochat.bot with the subject "Complaint — [category]" (for example: "Complaint — phishing"). Please include:
- Who you are: full name or organization name, contact info (email/phone). Anonymous reports are accepted but may require extra verification.
- What happened: a detailed description of the violation.
- Where it happened: the offending bot's name or username, a link to the conversation, the date and time.
- Evidence: screenshots, links, message history, documents.
- Legal basis (for rights-violation complaints): the relevant article of law, a copy of the rights document (for DMCA-style requests).
- Good-faith statement: "I confirm that the information in this complaint is accurate."
Requests from government authorities should follow the relevant departmental regulations; the Operator's contact address is on the /requisites page.
3. Response timeline and process
- Within 24 hours — confirmation that we've received the complaint.
- Within 3 business days for most categories, within 24 hours for CSAM, phishing, and extremism — review and response.
- Based on the result — one of the following actions: a warning to the User; a temporary account suspension; content removal; a permanent block with data deletion; referral to law enforcement.
- We notify the reporter about the action taken (without disclosing the offender's personal data if disclosure is prohibited by law).
4. Federal Register of Prohibited Information (Roskomnadzor)
If content is included in the Federal Register of Prohibited Information (Article 15.1 of 149-FZ), the Operator will remove it without needing a request from private parties — based on the signal from the Roskomnadzor system. The statutory response window is 24 hours.
5. Copyright and related rights
A simplified process applies to copyright infringement notices (Article 15.7 of 149-FZ):
- Prove ownership of the rights (certificate, contract, or other document).
- Identify the specific materials and where to find them.
- Provide a good-faith statement.
The removal deadline is no later than 1 business day after we receive a properly filed notice.
6. Counter-notice
If your account was suspended or content was removed because of a mistaken complaint, you can submit a counter-notice with:
- An identification of the removed/blocked content.
- Evidence of lawful use (contract, license, rights holder's permission, fair use).
- A statement that you're prepared to resolve the dispute in court.
Within 5 business days, the Operator will decide whether to restore the content or keep the block in place.
7. Related documents
- Terms of service — what's prohibited in the service.
- Anti-spam policy — requirements for broadcasts.
- Security measures — how to report a vulnerability.
- Privacy policy