Public offer

Preamble

This document is an official offer (a public offer) of the ETOCHATBOT Service to any individual, legal entity, or sole proprietor (the "Customer") to enter into a paid services agreement (the "Agreement") on the terms set out below.

Under Article 438 of the Civil Code of the Russian Federation, full and unconditional acceptance of this offer means that the Customer pays for the Service's services in accordance with section 3 of this offer.

1. Definitions

• Service — the ETOCHATBOT software and hardware platform, accessible at https://etochat.bot and through the dashboard at /panel.
• Contractor — the entity operating the Service; details are listed in section 9.
• Customer — the party that has entered into the Agreement by accepting this offer.
• Services — providing the Customer with access to the Service's features under the selected plan.
• Plan — the set of services and their price as listed on the /price page.
• Billing period — a calendar month or year (depending on the chosen plan), for which payment is made.

2. Subject of the agreement

The Contractor agrees to grant the Customer access to the Service and to provide related services (access to the features, technical support), and the Customer agrees to accept and pay for the services.

The full list of features in each plan is published on the /price page.

3. Pricing and payment

1. The price of the services is set by the chosen plan and listed on the /price page in Russian rubles.
2. Payment is made in advance for the billing period. Payment methods: bank card (through an acquirer such as PJSC Sberbank or another), bank transfer based on an issued invoice.
3. The services are considered properly delivered and fully accepted by the Customer if, within 5 business days after the end of the billing period, the Customer has not submitted a reasoned objection.
4. Closing documents (invoice, VAT invoice, services rendered statement) are provided on request — sent by email or through an EDI service within 3 business days.
5. The Contractor may change the price of the services with 14 calendar days' notice to the Customer. Changes do not apply to a period that has already been paid for.

4. Refunds

1. The Customer may terminate the Agreement at any time. The refund for the unused period is calculated pro rata based on the days remaining.
2. If the Customer terminates the Agreement within 3 calendar days of payment and has not used the Services to any meaningful extent (no bots connected, no API use) — a full refund is granted. After that, a pro-rata refund for the unused period applies (Article 32 of the Consumer Protection Law).
3. The refund is issued via the same method as the original payment, within up to 10 business days from the day we receive the request at info@etochat.bot.
4. No refund is issued if the Customer has breached the Service usage rules listed in the Terms of service, resulting in an account block.

5. Rights and obligations of the parties

5.1. The Contractor undertakes to

• Keep the Service operational, with a target availability of 99.9% per month.
• Notify of scheduled maintenance at least 24 hours in advance.
• Maintain the confidentiality of the Customer's data in line with the Privacy policy.
• Provide technical support via the channels listed on the /help page.

5.2. The Customer undertakes to

• Pay for the services on time under the chosen plan.
• Use the Service for its intended purpose and in accordance with Russian law.
• Not use the Service in ways prohibited by section 4 of the Terms of service.
• Keep the login credentials for their account safe.

6. Liability of the parties

1. The parties are liable for non-performance or improper performance of their obligations in accordance with current Russian law.
2. The Contractor is not liable for inability to use the Service for reasons beyond the Contractor's control (outages at messaging platforms, telecom providers, or the Customer's lack of internet connection).
3. The Contractor's aggregate liability under the Agreement is limited to the amount actually paid by the Customer for the services during the 3 (three) months preceding the event giving rise to the claim.

7. Term and termination

1. The Agreement takes effect when the Customer accepts this offer and remains in effect until terminated by either party.
2. The Customer may terminate the Agreement at any time by not paying for the next billing period or by filing an account deletion request.
3. The Contractor may terminate the Agreement unilaterally if the Customer breaches the Terms of service, with notice sent to the Customer by email.

8. Miscellaneous

1. All disputes arising from this Agreement are resolved through negotiation. If we can't reach an agreement, the dispute goes to a court at the Contractor's location.
2. This offer may be amended by the Contractor unilaterally. The current version is always published at /offer.
3. If this offer conflicts with an individual written agreement signed with the Customer, the individual agreement prevails.

9. Contractor details

The Contractor under this offer is:

• Sole proprietor Dmitry Yuryevich Kiselev
• Taxpayer ID (INN): 165720128759
• State registration number (OGRNIP): 323169000141965
• Registered address: 25 Chetaev St., Kazan, 420126, Russia
• Email for official correspondence: info@etochat.bot

Bank details for wire payments are sent together with the invoice on request at info@etochat.bot. The full card of details is on the /requisites page.