Service documents
Legal information
The complete set of ETOCHATBOT documents: user agreements, data processing policies, security, data subject rights, and incident response procedures.
All documents are up to date and comply with Russian law, primarily Federal Law No. 152-FZ "On Personal Data", Federal Law No. 149-FZ "On Information, Information Technologies and the Protection of Information", Federal Law No. 38-FZ "On Advertising", and Roskomnadzor guidelines.
User agreements
- Terms of service Service usage conditions, rights and obligations of both parties. Open document →
- Public offer Offer agreement for paid services. Open document →
- Refund policy Conditions for refunding fees if you stop using the service. Open document →
- Operator details Operator details — sole proprietor, taxpayer ID, registration number, contacts. Open document →
Personal data protection
- Privacy policy Principles and conditions for processing personal data under 152-FZ. Open document →
- Data processing consent What you allow when you sign up for the service. Open document →
- Data processing agreement (DPA) Processing data of your end customers on your instructions. Open document →
- Data deletion How to delete your account and the data tied to it. Open document →
- Cookie policy Cookies we use, analytics, and how to manage your preferences. Open document →
Security and acceptable use
- Security overview Technical and organizational measures protecting personal data. Open document →
- Anti-spam policy Broadcast rules and how we fight spam. Open document →
- Report abuse How to file a notice-and-takedown complaint. Open document →
- Age policy Age restrictions and the account deletion procedure. Open document →