Simplicity
If a new user needs a manual, that's on us. We design the interface so everything is obvious from minute one — no "take the course first".
About
Software we use ourselves
ETOCHATBOT is one dashboard for Telegram, Instagram*, MAX, and VK. Build flows in plain words, let the AI agent answer from your knowledge base, and hand off to a human on tricky chats.
Our mission
Why we build this
After 2022 the Russian market lost most of the familiar tools for talking to customers: some services pulled out, others are blocked or only work through VPNs, and most "domestic alternatives" are either bulky or cost as much as a junior salary.
We’re a small team in Russia. We used to handle customer conversations across half a dozen messengers, switching tabs all day, losing messages, mixing up replies. So we built ETOCHATBOT — one dashboard where every customer from every messenger sits in a single window, with no developer required.
We listen to customers right away: support replies in a Telegram chat, not through a ticket queue. Early on, the engineers often answer themselves — and fix what isn't working on the spot.
Principles
What we care about
Honesty
No hidden charges. No auto-renewals without consent. No expensive terms in small print. Refunds are pro-rated by days left, no support calls required.
Security
Tokens and passwords are stored only in encrypted form. Access to conversations belongs to you and the operators you invite. No "every support agent has access" and no sharing data with third parties without your consent.
Momentum
Every week — new improvements. Every month — a new major capability. No loud releases, just steady work.
Roadmap
What we're working on
We don't make loud promises — only what we’re already building or what is firmly on the near-term plan.
Shipped
Telegram, MAX, Instagram*, and VK in one window. Bot folders, operator invites and roles. Automated flows, templates, and broadcasts.
Shipped
AI agent for bots — auto-replies based on your materials (knowledge base, pricing, FAQ). Hands off complex chats to a human. Included on the Premium plan.
Shipped
VK — connect communities and chat in the same window as Telegram, MAX, and Instagram*. Uses an API key, no separate apps required.
Shipped
Operator analytics, lists and CRM, webhooks for integrations. See who replied how much and their average speed; group contacts into lists and CRM boards; mirror conversations to your service over HTTPS webhooks.
In progress
Voice message recording and transcription. We turn customer voice notes into text right inside the conversation, so operators don't have to listen them back.
Summer 2026
WhatsApp — connect WhatsApp Business accounts and handle their messages in the same dashboard.
Summer 2026
Gamification — points, levels, and rewards for your customers, right inside the conversation.
Want a feature to land sooner, or have an idea of your own? Drop us a line — we take requests like these into account when we plan.
Get in touch
Drop us a line
We're a small team and we want to hear from you. Ideas, bugs, pricing questions, integration requests — write to us wherever you like. We reply in person.
Give ETOCHATBOT a try — right now
No card required · 500 AI replies on Premium