Initial screening
Separates general enquiries from real cases and guides relevant prospects towards a consultation request. The lawyer sees an organised enquiry.
Lawyers and legal practices
Legal practice chatbot
The bot collects enquiries, clarifies the matter and urgency, answers common questions from your knowledge base and passes a prepared request to a lawyer. Lawyers spend time on cases rather than initial intake.
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- Initial enquiry screening
- Answers from your knowledge base
- A prepared summary for the lawyer
- Works at night and on weekends
How it works
From enquiry to consultation request
1
The person describes their problem
The bot asks about the area—family, employment, housing or business—and requests a short description of the situation.
2
The bot clarifies key details
Deadlines, documents, prior court proceedings and location. Two or three questions help the lawyer decide whether the case is relevant.
3
The request reaches a lawyer
You receive the enquiry’s details and contact information. The person knows when to expect a reply and doesn’t keep searching.
What it can do
What the bot handles
Answers from your content
The AI agent answers from your articles, prices and procedures, rather than the internet. It doesn’t invent information missing from your material.
Nights and weekends
Enquiries don’t follow office hours. The bot replies immediately, leaving you a morning queue with context rather than just “Hello”.
Collect documents
People can attach a scan or photo of a document, which arrives with their enquiry.
Pass to a lawyer
When a person is needed, the bot passes the conversation to an operator and stops replying. The customer won’t get two simultaneous answers.
Careful wording
The bot doesn’t give legal opinions or promise outcomes. Its role is to arrange a consultation, rather than replace one.
Before and after
What changes in enquiry handling
Without a bot
- Lawyers personally handle every “Hello” and “How much does it cost?”
- An overnight enquiry waits until morning, while the person contacts three other practices.
- The case details only emerge on a call, often revealing it isn’t your area.
- Contact details get lost across messaging apps.
With a bot
- The bot handles initial contact. The lawyer joins once the case is outlined.
- An immediate reply at any time helps the person stay with you.
- The legal area and urgency are clear before the call.
- Every enquiry in one inbox, with conversation history and a contact card.
Platforms
Website and messaging apps
FAQs
Legal chatbot FAQs
Will the bot give legal advice?
No. It answers practical questions about fees, timing, required documents and bookings from your material, leaving legal assessment to the lawyer. Consultation remains your service, not the bot’s role.
Where do its answers come from?
Your uploaded knowledge base: articles, prices, procedures and FAQs. If an answer is missing, the bot says so and passes the enquiry to a lawyer rather than making one up.
Can it collect documents?
Yes. People attach photos or scans directly in chat. The files arrive with the enquiry in your dashboard.
Where can the bot work?
As a website widget and on Telegram and Instagram. One flow, with all conversations in a shared inbox.
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